Berry Veldhoen
"Employees make a difference every day, including with customers. My motto is "happy people make happy customers," and as an SME entrepreneur, you can start applying that tomorrow. If you truly want to understand how employees feel and what they think could have been improved internally "yesterday" regarding collaboration and processes in your company, I'm happy to help. They will then contribute to those improvements themselves, resulting in increased motivation, efficiency, and job satisfaction. This helps both with the current tight labor market and, for example, to optimally prepare your company for sale.
As an innovative business expert, I have managed and advised various organizations—large and small—for over 40 years, including the last 25 years as an entrepreneur in the field of customer experience and customer journeys.
Now more than ever, it's crucial to have an extra focus on employee experience. I'm also flexible, available for temporary advisory roles, for example, or in specific advisory roles.
Recently, I've worked with entrepreneurs in the installation and kitchen sectors, as well as the audiovisual and security sectors, to boost their customer and employee experience."
Opleiding
Industrial Engineer (TU/e)
Ervaring
- Logistics management, the Toyota Way (at Philips, among others)
- Scale AI pioneer in knowledge-based/expert systems
- Intrapreneur of Advanced Technology Services (particularly the rise of the internet) at Capgemini
- Co-founder of Altuïtion, a leading customer experience consultancy
- Founder of 9+ Entrepreneurs: Happy people make happy customers
Omschrijving
Entrepreneur, innovator in Management & Change Management.
Because entrepreneurs and managers want to implement integrated changes and improvements in their companies and generate maximum support and—ideally—positive energy, Berry uses a combination of Lean, insights into the emotional customer and employee experience, and the concrete implementation of the company strategy.
This enables the company to introduce an enthusiastic Way of Working that strengthens the brand and core values and prioritizes job satisfaction.
Activiteiten
- Member of NCD
- Management Author (including Customer Heroes in the 9+ organization, excelling in emotional customer experience)